Refund/Return Policy:
*Due to the Covid-19 outbreak we are adjusting our return policy until further notice. RETURNS WILL ONLY BE ACCEPTED IF THE SHIPMENT HAS NOT BEEN USED OR OPENED, AND IS STILL IN ORIGINAL PACKAGING. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES; EVEN IF NO SHIPPING WAS CHARGED FOR DELIVERY
*Original sales receipt must accompany returns
It is the customer's responsibility to arrange and pay for return shipping. Also please note that if an order is canceled once it has already shipped or if the order is refused by the customer all actual shipping cost to the customer and the returned shipping charges will be the responsibility of the customer and that amount will be withheld from the refund amount. If you ordered a large item that will be shipped common carrier and will require an appointment the carrier must have a valid phone number to schedule delivery. If after multiple attempts and the carrier is unable to make delivery the shipment will be returned to the warehouse and the returned shipping charges will be the responsibility of the customer. Due to the high cost involved with shipping items, it will be the customers responsibility for the shipping charges both ways for a non delivered order going back to the warehouse or if an order is refused by the customer at the time of delivery. For that reason, it is very important to cancel the order before it ships so no additional shipping charges will apply.
If you do wish to return your order please make sure the product is returned in new condition. If an item is not in the original factory packaging or needs to be repacked do to damage of the original box a restocking fee may apply. A restocking fee if any will be determined once the item has been received and is inspected. Contact us at 800-896-7568 to obtain a return authorization number within 30 days of receipt of your order and we will replace it, give you credit, or refund your money for the full purchase price. If orders are returned after the 30 days or without a return authorization number Fitness Edge is under no obligation to issue a refund or credit.
Contact Information:
Fitness Edge Exercise Equipment
795 Buckley Road
Suite #1
San Luis Obispo, CA 93401
Customer Service: 800-896-7568
sales@fitnessedgeonline.com