Shipping Information:
Most of our products offer free shipping and that will be indicated on the product detail page. If you order a combination of items that ship for free and some that do not you will only pay the shipping for the items that do not ship for free. Currently we are only able to calculate shipping for the 48 contiguous United States. We do ship to Hawaii, Alaska, US Virgin Islands and all US Territories but we ask that you contact us for a shipping quote (sales@fitnessedgeonline.com or 800-896-7568).
Depending on the size and weight of your order we will ship USPS First Class, Priority Mail, UPS or Fed Ex ground, and Common Carrier Truck curbside delivery. Address must be accessible to semi-trailer truck for non-UPS size shipments. Once your order ships you will be notified which carrier was used;and any tracking numbers will be provided.
Common Carrier Truck Shipments:
Large and or heavy items may not be able to ship parcel service and may require the use of a Common Carrier such as Fed Ex Freight, UPS Freight or other Freight Carriers.
The delivery truck will stop at the curb. The delivery service we are providing to you is curbside to curbside only which means the driver only has to bring your items off of the lift-gate and down to the curb. Most drivers in the trucking industry will assist most customers, out of politeness, to at least get your items moved a few feet into your driveway or garage, but there is still no guarantee of this.
If you are in need of any "special" services; loading it into your garage or home, long carries, assembly / installation etc. there will be additional charges and these services have to be arranged and paid in advance before the driver comes out for your appointment time. Each carrier performs these services a bit differently so it is imperative that you contact Fitness Edge immediately, pay for any "special" services in advance, so we may in turn pre-authorize the carrier that your delivery will include other services above and beyond the standard curbside to curbside delivery.
The delivery company will contact you to set up a delivery date. Residential customers must be home to sign for the shipment. It is the customers responsibility to provide a working phone number so that the carrier can schedule a delivery. If because of a non working phone number or no returned calls by the customer to schedule delivery, the shipment will be returned to the warehouse. Due to the high cost involved with the shipping of large or heavy items it will be the customers responsibility for the shipping charges both ways for a non delivered order going back to the warehouse. The same charges will accrue if for some reason the customer decides to cancel or refuse delivery once the order has already been shipped. Also if you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary.